Inbound Referral Specialist – Patient Access

Southern Sports Medicine Partners Llc; Oak Forest (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Competitive wages

Job summary

PartnerCare is seeking an inbound Referral Coordinator to join our CPC-affiliated team in a patient-centered role. You will review referrals, verify data, and initiate the patient care journey by coordinating with referring offices and clinical staff.

Excellent communication and organization are essential as you handle scheduling and documentation. The role focuses on delivering timely access to care, maintaining patient satisfaction, and supporting a collaborative workflow across departments.

Qualifications

• High school diploma or equivalent required; associate degree or healthcare training a plus.
• 1–2 years of experience in a healthcare referral, scheduling, or front office coordination role.
• Working knowledge of insurance requirements and prior authorization protocols.
• Strong communication, customer service, and organizational skills.
• Experience with electronic medical records (eCW preferred).
• Ability to multitask while maintaining accuracy and attention to detail.

Responsibilities

• REFERRAL INTAKE & DOCUMENTATION: Receive and process inbound referrals from external providers via eFax, EMR, phone, email, or third-party platforms.
• Review referral documents for completeness and accuracy, including diagnosis, insurance, and provider information.
• Input referral data into the EMR (eClinicalWorks), create patient’s chart, and promptly reach out to schedule.
• Monitor open referrals, making repeated contact attempts to patient over several days via call and text until scheduled.
• Field incoming calls from referral sources, referred new patients, and self-referrals to coordinate scheduling process.
• Screen self-referrals to understand their condition and past treatment history based on our criteria.
• PATIENT SUPPORT: Contact patients to inform appointment details, pre-visit instructions, and next steps.
• Provide guidance on navigating referred services (e.g., imaging centers, specialists).
• COMMUNICATION & COLLABORATION: Liaise with external offices and provider groups to ensure seamless referral handoffs.
• Partner with clinical teams to confirm the accuracy of referral orders and urgency.
• Escalate any issues or delays to appropriate staff.

Skills

Healthcare experience

Communication skills

Organizational skills

Customer service

Multitasking

Education

High school diploma or equivalent

Healthcare training a plus

Tools

eCW EMR

Job description

PartnerCare is seeking an inbound Referral Coordinator to join our CPC-affiliated team in a patient-centered role. You will review referrals, verify data, and initiate the patient care journey by coordinating with referring offices and clinical staff.

Excellent communication and organization are essential as you handle scheduling and documentation. The role focuses on delivering timely access to care, maintaining patient satisfaction, and supporting a collaborative workflow across departments.