Patient Access & Referral Coordinator

Tampa General Hospital; Tampa (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

Academic Medical Group Inc in Tampa seeks a Referral Specialist to coordinate referrals, schedule appointments, and obtain authorizations to ensure timely patient care.

You will screen referrals, communicate with patients and providers, and maintain accurate records across departments using electronic systems and phone support. Strong customer service and organizational skills are essential for a seamless patient experience.

Qualifications

• Experience coordinating referrals in healthcare is preferred.
• Ability to obtain authorizations for visits, procedures, and medications.
• Proficient with scheduling systems and patient communications.

Responsibilities

• Serve as the primary contact for scheduling referred appointments and services.
• Screen, process, and track internal and external referrals for timeliness.
• Collaborate with clinical staff to schedule clinically appropriate appointments.
• Obtain required authorizations per payer guidelines.
• Investigate incomplete referrals and follow up with providers to ensure accuracy.
• Route and document referral information using electronic systems and calls.

Skills

Referral processes

Authorization procedures

Customer service

Time management

Electronic health records

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

Scheduling systems

EHR software

Databases

Job description

Academic Medical Group Inc in Tampa seeks a Referral Specialist to coordinate referrals, schedule appointments, and obtain authorizations to ensure timely patient care.

You will screen referrals, communicate with patients and providers, and maintain accurate records across departments using electronic systems and phone support. Strong customer service and organizational skills are essential for a seamless patient experience.