Remote Healthcare Referral Navigator

USF Tampa General; Tampa (FL); Presencial; USD 35 000 - 52 000; Tempo integral

Resumo da oferta

The Referral Specialist at Academic Medical Group Inc in Tampa coordinates referrals and schedules provider-directed appointments within USF Health. You will screen referrals, obtain authorizations, and maintain accurate records to support timely patient care.

This full-time role requires strong customer service, organization, and knowledge of healthcare processes. You will collaborate with clinical teams, manage communications, and ensure a smooth referral workflow in a patient-centered

Qualificações

• High School Diploma or GED.
• Two years of Front Desk experience in healthcare.

Responsabilidades

• Serve as the primary point of contact for patients and providers to schedule referred appointments and services.
• Screen, process, and track internal and external referrals to ensure appropriate and timely handling.
• Collaborate with clinical staff to schedule timely, clinically appropriate appointments based on provider direction and patient needs.
• Obtain required authorizations for visits, procedures, surgeries, and medications in accordance with payer guidelines.
• Investigate incomplete or unclear referrals and follow up with providers or departments to ensure accurate processing.
• Respond to and address messages related to patient referrals to support timely scheduling and continuity of care.
• Maintain an organized and accurate filing system for referral documents and departmental records.
• Identify, document, and route appointment and referral information to appropriate recipients using electronic systems or phone communication.
• Answer, screen, and direct incoming calls from physicians, nurses, administrative staff, departments, hospitals, and external agencies to ensure efficient communication.
• Support patient safety and a positive experience by adhering to all emergency policies, clinical protocols, and service standards.

Conhecimentos

Knowledge of Referral andAuthorization

Customer Service Skills

Organizational and Time-Management

Data Entry Proficiency

Communication Skills

Electronic Health Records

Problem-Solving

Attention to Detail

Formação académica

High School Diploma or GED

Ferramentas

EHR systems

Scheduling systems

Databases

Descrição da oferta de emprego

The Referral Specialist at Academic Medical Group Inc in Tampa coordinates referrals and schedules provider-directed appointments within USF Health. You will screen referrals, obtain authorizations, and maintain accurate records to support timely patient care.

This full-time role requires strong customer service, organization, and knowledge of healthcare processes. You will collaborate with clinical teams, manage communications, and ensure a smooth referral workflow in a patient-centered