Patient Referral Navigator

Tampa General Hospital; Tampa (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Academic Medical Group Inc in Tampa seeks a Referral Specialist to coordinate referrals and scheduling for patients and providers. This role ensures timely authorizations and accurate documentation, supporting safe, patient-centered care within USF Health.

As the primary contact, you will manage communications, screen referrals, obtain authorizations, and collaborate with clinical staff to maintain efficient workflow and high-quality service delivery.

Qualifications

• High School Diploma or GED.
• Two years of Front Desk experience in healthcare.

Responsibilities

• Serve as the primary point of contact for patients and providers to schedule referred appointments and services within USF Health.
• Screen, process, and track internal and external referrals to ensure appropriate and timely handling.
• Collaborate with clinical staff to schedule timely, clinically appropriate appointments based on provider direction and patient needs.
• Obtain required authorizations for visits, procedures, surgeries, and medications in accordance with payer guidelines.
• Investigate incomplete or unclear referrals and follow up with providers or departments to ensure accurate processing.
• Respond to and address messages related to patient referrals to support timely scheduling and continuity of care.
• Maintain an organized and accurate filing system for referral documents and departmental records.
• Identify, document, and route appointment and referral information to appropriate recipients using electronic systems or phone communication.
• Answer, screen, and direct incoming calls from physicians, nurses, administrative staff, departments, hospitals, and external agencies to ensure efficient communication.
• Support patient safety and a positive experience by adhering to all emergency policies, clinical protocols, and service standards.

Skills

Referral processes

Authorization procedures

Customer service

Communication skills

Organizational skills

Time management

EHR proficiency

Data entry

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Scheduling systems

Databases

Communication platforms

Job description

Academic Medical Group Inc in Tampa seeks a Referral Specialist to coordinate referrals and scheduling for patients and providers. This role ensures timely authorizations and accurate documentation, supporting safe, patient-centered care within USF Health.

As the primary contact, you will manage communications, screen referrals, obtain authorizations, and collaborate with clinical staff to maintain efficient workflow and high-quality service delivery.