Patient Access Program Lead

The Southeast Permanente Medical Group; Georgia; On-site; USD 60,000 - 90,000; Full time

Job summary

The Southeast Permanente Medical Group is seeking a Business Consultant, Patient Access to join the Access & Care Experience team in Georgia. You will provide business analysis, project management, metrics planning, and support for new initiatives and ongoing monitoring across departments.

Partner with physician leaders and CASE team to drive execution, develop business cases, and improve patient access and operational efficiency.

Qualifications

• Demonstrated success in project management and analytical skills.
• Experience in business case analysis and development.
• Ability to establish positive, professional relationships with senior leadership and management team members.
• Familiarity with the use and interpretation of quantitative reports and analysis.
• Analytical skills utilizing Microsoft Office applications to analyze large volumes of information.
• Proficiency with Excel, PowerPoint, and Word.
• Demonstrated organizational and problem-solving skills, as well as strategic and systems-thinking capability.
• 1-3 years of experience within the healthcare industry.
• Demonstrated ability to organize, deploy, and motivate diverse project teams.
• Proven track record of managing multiple complex projects simultaneously.

Responsibilities

• Provide project management and support under the direction of the Senior Director, Access & Care Experience.
• Assist with development of work approaches, work plans, analysis plans, and implementation plans.
• Partner with physician leaders in researching and providing project management support for service initiatives.
• Support projects to promote hassle-free access and meeting access targets.
• Review and improve systems and processes that support the regional access strategy.
• Collaborate with CASE Team, Business Operations, and Clinician Leaders to monitor initiatives.
• Develop business cases for new projects and present them per KPGA process.
• Assess departments and recommend improvement initiatives.
• Obtain initiative/project reports for leadership review.
• Facilitate communication between interdisciplinary groups within departments.
• Support successful implementation of new projects and improve operational efficiencies.
• Develop targets and monitor annual performance with leadership.
• Drive planning related to scope, approach, team structure, and implementation.
• Perform other duties as assigned.

Skills

Project management

Analytical skills

Microsoft Excel

PowerPoint

Word

Communication

Organizational skills

Team leadership

Strategic thinking

Healthcare experience

Education

Bachelor’s degree in Business Administration/Healthcare Administration

Master’s degree in Business Administration/Public Health/Healthcare Administration

Project Management Certification

Tools

Excel

PowerPoint

Word

Job description

The Southeast Permanente Medical Group is seeking a Business Consultant, Patient Access to join the Access & Care Experience team in Georgia. You will provide business analysis, project management, metrics planning, and support for new initiatives and ongoing monitoring across departments.

Partner with physician leaders and CASE team to drive execution, develop business cases, and improve patient access and operational efficiency.