Bus Consultant Patient Access

The Southeast Permanente Medical Group; Georgia; On-site; USD 60,000 - 90,000; Full time

Job summary

The Southeast Permanente Medical Group is seeking a Business Consultant, Patient Access to join the Access & Care Experience team in Georgia. You will provide business analysis, project management, metrics planning, and support for new initiatives and ongoing monitoring across departments.

Partner with physician leaders and CASE team to drive execution, develop business cases, and improve patient access and operational efficiency.

Qualifications

• Demonstrated success in project management and analytical skills.
• Experience in business case analysis and development.
• Ability to establish positive, professional relationships with senior leadership and management team members.
• Familiarity with the use and interpretation of quantitative reports and analysis.
• Analytical skills utilizing Microsoft Office applications to analyze large volumes of information.
• Proficiency with Excel, PowerPoint, and Word.
• Demonstrated organizational and problem-solving skills, as well as strategic and systems-thinking capability.
• 1-3 years of experience within the healthcare industry.
• Demonstrated ability to organize, deploy, and motivate diverse project teams.
• Proven track record of managing multiple complex projects simultaneously.

Responsibilities

• Provide project management and support under the direction of the Senior Director, Access & Care Experience.
• Assist with development of work approaches, work plans, analysis plans, and implementation plans.
• Partner with physician leaders in researching and providing project management support for service initiatives.
• Support projects to promote hassle-free access and meeting access targets.
• Review and improve systems and processes that support the regional access strategy.
• Collaborate with CASE Team, Business Operations, and Clinician Leaders to monitor initiatives.
• Develop business cases for new projects and present them per KPGA process.
• Assess departments and recommend improvement initiatives.
• Obtain initiative/project reports for leadership review.
• Facilitate communication between interdisciplinary groups within departments.
• Support successful implementation of new projects and improve operational efficiencies.
• Develop targets and monitor annual performance with leadership.
• Drive planning related to scope, approach, team structure, and implementation.
• Perform other duties as assigned.

Skills

Project management

Analytical skills

Microsoft Excel

PowerPoint

Word

Communication

Organizational skills

Team leadership

Strategic thinking

Healthcare experience

Education

Bachelor’s degree in Business Administration/Healthcare Administration

Master’s degree in Business Administration/Public Health/Healthcare Administration

Project Management Certification

Tools

Excel

PowerPoint

Word

Job description

Business Consultant, Patient Access

Location: 3495 Piedmont Rd NE, Atlanta, GA 30305

The Southeast Permanente Medical Group (TSPMG) is one of Georgia’s largest independent, physician-owned, multi-specialty medical groups. More than 700 physicians and 300 associate practitioners work together in a unique integrated care model to provide high-quality care to Kaiser Permanente members. Our focus is on long-term health, effective prevention, diagnosis, and treatment of disease.

We are seeking a Business Consultant, Patient Access to join our Access and Care Experience team. In partnership and collaboration with the CASE team and other key leaders, this position will provide business analysis, project management, metrics planning, and other necessary support for the successful launch of new initiatives, as well as ongoing monitoring of designated departments, initiatives, and projects.

Essential Responsibilities

• Provide project management and support under the direction of the Senior Director, Access & Care Experience, working with physician partners to drive execution and project performance.
• Assist with the development of work approaches, work plans, analysis plans, communication plans, and implementation plans.
• Partner with physician leaders in researching, consulting, and providing project management support for various service initiatives.
• Provide support and oversight to projects designed to promote hassle-free access and help ensure the region is successful in meeting access targets, including initiatives related to patient access and experience.
• Partner with regional and service area counterparts and health care teams to review and improve systems and processes that support the regional access strategy.
• Collaborate closely with the CASE Team, Business Operations, and Clinician Leaders to ensure initiatives are supported, monitored, and evaluated on an ongoing basis.
• Develop business cases for new projects, as needed, and present and defend business cases in accordance with the established KPGA process.
• Support the Physician Director for Access in assessing departments and recommending projects and improvement initiatives to address issues and achieve documented outcomes.
• Partner with TSPMG reporting resources to obtain initiative and project reports for physician and leadership review.
• Facilitate communication and problem resolution between interdisciplinary groups within departments.
• Partner with physicians and administrators to ensure successful implementation of new projects and initiatives and improve operational efficiencies.
• Support senior leadership and clinical management teams in developing appropriate targets and monitoring annual performance in conjunction with the goal-setting process.
• Provide project management expertise and drive planning related to work scope, work approach, team structure, work plans, analysis plans, communication plans, and implementation plans.
• Perform other duties as assigned.

Qualifications

Minimum Education

• Bachelor’s Degree in Business Administration, Healthcare Administration, or a relevant field.

Preferred Education

• Master’s Degree in Business Administration, Public Health, Healthcare Administration, or a related field.
• Project Management Certification is desired.

Minimum Work Experience And Qualifications

• Demonstrated success in project management and analytical skills.
• Experience in business case analysis and development.
• Ability to establish positive, professional relationships with senior leadership and management team members.
• Familiarity with the use and interpretation of quantitative reports and analysis.
• Analytical skills utilizing Microsoft Office applications or similar applications to analyze large volumes of information.
• Proficiency with Excel, PowerPoint, and Word.
• Demonstrated organizational and problem-solving skills, as well as strategic and systems-thinking capability.
• 1-3 years of experience within the healthcare industry.
• Demonstrated ability to organize, deploy, and motivate diverse project teams.
• Proven track record of managing multiple complex projects simultaneously.

Other Responsibilities

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation and licensure requirements, and Kaiser Permanente's policies and procedures.
• Access to protected health information (PHI) will be limited to the minimum necessary required to effectively perform your job.

We Provide You

Benefits may vary based on employment status and position. TSPMG provides a comprehensive benefits package that may include:

• Competitive compensation based on skills and qualifications, applicable degrees and certifications, training and experience, market data, and other relevant factors.
• Medical and dental insurance, pension plan and 401(k), life insurance, and generous paid time off.
• Additional work/life balance benefits.

TSPMG is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.