Patient Access Front Desk PBX Specialist

Azkrmc; Kingman (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

KHI is seeking a PBX Clerk in the Patient Access department to support daily hospital communications and admissions processing. The role involves greeting callers, routing calls, and handling standard receptionist tasks with a focus on accuracy and courteous service.

Ideal candidates will have a high school diploma and at least one year of office/customer service experience, with the ability to work in a health-care setting and handle busy phone volumes.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with others.

Responsibilities

• Greets individuals over the PBX in a professional, caring and courteous manner.
• Provides receptionist service over the PBX and directs calls to the appropriate department.
• Ensures admissions documents are scanned and performs QA audits on scanned documents.
• Maintains accuracy in chart scanning, insurance cards and other admission materials.
• Supports department efficiency through general office tasks.

Skills

Excellent customer service

Effective communication

Education

High school diploma or equivalent

Job description

KHI is seeking a PBX Clerk in the Patient Access department to support daily hospital communications and admissions processing. The role involves greeting callers, routing calls, and handling standard receptionist tasks with a focus on accuracy and courteous service.

Ideal candidates will have a high school diploma and at least one year of office/customer service experience, with the ability to work in a health-care setting and handle busy phone volumes.