Healthcare PBX & Front Desk Clerk

Kingman Healthcare; Kingman (AZ); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Kingman Healthcare is looking for a PBX Clerk to join the Patient Access team. The role involves greeting callers via the hospital PBX, directing calls, and handling admissions-related documents with an emphasis on accuracy and courtesy.

Responsibilities include scanning records, performing QA audits, and maintaining professional communication with patients and staff. Evening, night, and weekend flexibility is required to meet operational needs.

Qualifikationen

• High school diploma or equivalent.
• Minimum of one year in an office setting with customer interactions.

Aufgaben

• Greet individuals over the PBX in a professional, caring and courteous manner.
• Provide receptionist service over the PBX, and direct calls to the appropriate department or person.
• Adheres to all hospital and department policies, procedures and goals.
• General office functions as assigned to support the department efficiency.
• Provide excellent customer service and adhere to the Behavioral Expectations Agreement.
• Respond to inquiries quickly and appropriately in a manner that addresses the needs of the person who is inquiring.
• Identify department and self when answering the telephone.
• Able to handle heavy phone volumes.
• All calls are answered in a timely manner.
• Scan charts on discharged patients, ER treat and releases, out patients daily to assist the department.
• Ensure that insurance cards, orders and other admission documents are complete and copied as needed for scanning.
• Ensure admissions documents are scanned and perform Quality Assurance audits on scanned documents prior to destroying.
• Performs audits on accounts scanned in EMR. Audits for photo identifications, insurance cards and other admission documents to ensure documents are scanned appropriately.
• If any discrepancies alert department manager or supervisor.
• Demonstrates the ability to assess a situation from multiple perspectives and choose the best action.
• Willingness to assist co-workers to support department efficiency.
• Performs and communicates professionally at all times.
• Demonstrates enthusiasm and self-motivation in performing duties.
• Performs other duties as assigned.

Kenntnisse

Customer service

Communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Kingman Healthcare is looking for a PBX Clerk to join the Patient Access team. The role involves greeting callers via the hospital PBX, directing calls, and handling admissions-related documents with an emphasis on accuracy and courtesy.

Responsibilities include scanning records, performing QA audits, and maintaining professional communication with patients and staff. Evening, night, and weekend flexibility is required to meet operational needs.