Patient Access Operations Specialist

Northwestern Medicine group; Lake Forest (IL); On-site; USD 37,000 - 56,000; Full time

Job summary

Northwestern Medicine is hiring a Patient Access Ops Coordinator in Lake Forest, IL. This role provides exceptional customer service to consumers, aiming to create a positive first impression of Northwestern Medicine.

The position involves coordinating staff scheduling, optimizing coverage, coaching staff, and monitoring operational metrics to meet patient satisfaction and productivity goals.

Qualifications

• Four to seven years of increasingly responsible positions within a related health care or customer service setting.
• Excellent interpersonal verbal communication skills. Excellent problem solving skills.
• Ability to read and communicate effectively in English.
• Basic computer skills.
• Ability to type 40 wpm.
• Excellent verbal and written communication skills.
• Ability to multi-task. Customer service-oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Assists with training, progressive discipline, dismissals, performance appraisals, and employee relations.
• Schedule staff and allocate resources across hours of operation to maximize patient access satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
• Ensure staff has access to necessary policies, procedures, training and other resources necessary to complete their responsibilities, and that policies and procedures are updated as necessary. Provide one to one coaching and mentoring.
• Coordinates and manages staff scheduling and coverage to accomplish optimum coverage. This may involve walking and working in multiple worksites.
• Identifies, analyzes and communicates key issues/trends and reports findings and recommendations to management.
• Provides input to management on budget issues, staffing, cost containment strategies and capital needs.
• Provides staff with monthly attendance review.
• Works on a daily basis in regards to staffing, operations, performance and goal measurement and tracking.
• Assists in leading and/or developing employee engagement participation and improvement.
• Assists in leading and/or developing plans with team, Team Lead, and Manager to ensure patient satisfaction goals are met.
• Leads training and coaching exercises with employees to continuously improve skill sets.
• Actively ensures staff compliance to Rules of Personal Conduct.
• Facilitates a multi-disciplinary and collaborative approach to patient care and interdepartmental problem solving/service delivery.

Skills

Interpersonal communication

Problem solving

English proficiency

Typing 40 wpm

Multitasking

Organizational skills

Analytical skills

Job description

Northwestern Medicine is hiring a Patient Access Ops Coordinator in Lake Forest, IL. This role provides exceptional customer service to consumers, aiming to create a positive first impression of Northwestern Medicine.

The position involves coordinating staff scheduling, optimizing coverage, coaching staff, and monitoring operational metrics to meet patient satisfaction and productivity goals.