Patient Access Operations Manager

Prime Healthcare; Olympia Fields (IL); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Paid time off

401K retirement plan

Medical coverage

Dental coverage

Vision coverage

Tuition reimbursement

Job summary

Prime Healthcare Illinois Medical Group is seeking a Patient Access Manager to lead and oversee all registration, financial counseling, and insurance verification activities across the Medical Group.

The role emphasizes strong leadership, adherence to COBRA and payer terms, and delivering excellent customer service while ensuring timely patient access processes. This position follows a standard daytime schedule with full-time employment.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in Business Management or Accounting preferred.
• Three to Five years experience as a supervisor/ manager in the Admitting areas of an acute care facility or Medical Group, preferred.
• Must be able to demonstrate understanding of and ability to interpret third party payer principles and terms and COBRA laws. Strong organizational skills required for effective communication with patients, physicians, public, staff and administrations. Must be able to work in fast paced environment with frequent interruptions.
• Knowledge of medical terminology preferred.
• Effective written and verbal communication skills
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience required.

Responsibilities

• Provide leadership and administration for all Patient Access functions across the Medical Group.
• Oversee registration, information desk, financial counseling, cashiering, insurance verification, mail, and PBX.

Skills

Payer principles / COBRA terms

Organizational skills

Written communication

Verbal communication

Multi-tasking

Analytical skills

Customer service experience

Medical terminology knowledge

Interpreting payer guidelines

Education

High school diploma or equivalent

Bachelor's degree in Business Management or Accounting preferred

3–5 years supervisory/manager experience in Admitting areas

Medical terminology knowledge preferred

Job description

Prime Healthcare Illinois Medical Group is seeking a Patient Access Manager to lead and oversee all registration, financial counseling, and insurance verification activities across the Medical Group.

The role emphasizes strong leadership, adherence to COBRA and payer terms, and delivering excellent customer service while ensuring timely patient access processes. This position follows a standard daytime schedule with full-time employment.