Patient Access Operations Manager

Adventist Health; Deer Park (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Adventist Health in the United States seeks a Patient Access Manager to supervise the Patient Access staff across multiple points of access, coordinating with hospital management to set goals and priorities. You will review project progress and propose changes to senior leadership while using independent judgment to manage schedules and resources.

The role requires leadership experience and a strong background in patient access operations, with a focus on process improvement and data integrity.

Qualifications

• Bachelor's Degree or equivalent combination of education/related experience: Required
• Master's Degree: Preferred
• Five years' relevant experience: Preferred
• One year's leadership experience: Preferred
• Experience with computer terminals: Preferred

Responsibilities

• Provides day-to-day technical leadership while performing escalated or complex duties.
• Creates and maintains department schedule, assisting with coverage for absences/vacations so no vital workstation goes uncovered.
• Ensures shifts are covered using regular, float and per-diem staff.
• Uses independent judgment requiring in-depth analysis of variable factors.
• Collaborates with management and top professionals/specialists in selection of methods, techniques and analytical approach.
• Provides day-to-day technical oversight to staff; may become actively involved to meet schedules and resolve problems.
• Coaches employees to correct processes both individually and during monthly area meetings.
• Educates staff on existing and updated protocols for hospital/clinic services.
• Provides statistics on registration errors to management to assure integrity of data and education of staff, as needed.
• Participates in the full process of hiring new personnel from candidate selection through the on-boarding process.
• Assists with reviews of new personnel and recommends where additional training is needed, or discharge, if warranted.
• Participates in the development of employees.
• Participates in the preparation of the department budget.
• Performs other job-related duties as assigned.

Skills

Leadership

Education

Bachelor's Degree or equivalent

Master's Degree

Tools

Computer terminals experience

Job description

Adventist Health in the United States seeks a Patient Access Manager to supervise the Patient Access staff across multiple points of access, coordinating with hospital management to set goals and priorities. You will review project progress and propose changes to senior leadership while using independent judgment to manage schedules and resources.

The role requires leadership experience and a strong background in patient access operations, with a focus on process improvement and data integrity.