Patient Access Operations Leader

Adventist Health; Petaluma (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Adventist Health in St. Helena, CA, is seeking a leadership role to supervise hospital Patient Access staff/services. The role involves defining goals with management, directing activities, and ensuring coverage and data integrity.

This position emphasizes collaboration with senior professionals and ongoing staff development. Responsibilities include hiring oversight, budget participation, and driving process improvements while using independent judgment to meet schedules and service levels.

Qualifications

• Bachelor's Degree or equivalent combination of education/related experience: Required
• Master's Degree: Preferred
• Five years' relevant experience: Preferred
• One year's leadership experience: Preferred
• Experience with computer terminals: Preferred

Responsibilities

• Provides day-to-day technical leadership while performing escalated or complex duties. Creates and maintains department schedule, assisting with coverage for absences/vacations so no vital workstation goes uncovered.
• Collaborates with management and top professionals/specialists in selection of methods, techniques and analytical approach. Provides day-to-day technical oversight to staff; may become actively involved to meet schedules and resolve problems.
• Coaches employees to correct processes both individually and during monthly area meetings. Educates staff on existing and updated protocols for hospital/clinic services. Provides statistics on registration errors to management to assure integrity of data and education of staff, as needed.
• Participates in the full process of hiring new personnel from candidate selection through the on-boarding process. Assists with reviews of new personnel and recommends where additional training is needed, or discharge, if warranted. Participates in the development of employees.
• Participates in the preparation of the department budget.
• Performs other job-related duties as assigned.

Skills

Leadership

Staff coaching

Hiring

Data analysis

Training

Education

Bachelor's degree

Master's degree preferred

Five years' experience

Leadership experience

Experience with computer terminals

Tools

Computer terminals

Job description

Adventist Health in St. Helena, CA, is seeking a leadership role to supervise hospital Patient Access staff/services. The role involves defining goals with management, directing activities, and ensuring coverage and data integrity.

This position emphasizes collaboration with senior professionals and ongoing staff development. Responsibilities include hiring oversight, budget participation, and driving process improvements while using independent judgment to meet schedules and service levels.