Patient Access Operations Leader

Cape Fear Valley Health System; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Cape Fear Valley Health System in Fayetteville, NC, seeks a senior leader to oversee daily operations of patient access. You will supervise staff, coordinate payroll records, interview applicants, and present performance reports to leadership.

Responsibilities include ensuring data integrity, auditing workflows, coordinating cross-functional training, and driving process improvements while maintaining compliance with regulatory standards across patient access functions.

Qualifications

• High school diploma required.
• Associates degree preferred.
• CHAA and CAM certifications within one year.

Responsibilities

• Monitors and coordinates daily activities of Patient Access personnel to produce successful outcomes
• Maintains payroll time records and reports
• Interviews and recommends applicants for employment
• Prepares and presents performance reports to Leadership and others as necessary
• Assist with coverage of Patient Access areas when shortages occur and cross trains in all areas of Patient Access
• Provides leadership and support to all areas of patient access and is expected to be available to address any issues
• Conducts audits of employees' work ensuring data in the systems are accurate and complete
• Collaborates with management in continuous process improvements
• Provide training and education on policies, procedures, and systems
• Completes and conducts yearly evaluations
• Facilitate monthly department meetings and attend leadership meetings

Skills

Staff supervision

MS Office

Critical thinking

Communication skills

Customer service

Typing 45 wpm

Medical terminology

Staff coordination

Insurance collections

Registration systems

Problem solving

Multi-tasking

Education

Assoc degree in Biz/Healthcare

CHAA certification

CAM Certification

Job description

Cape Fear Valley Health System in Fayetteville, NC, seeks a senior leader to oversee daily operations of patient access. You will supervise staff, coordinate payroll records, interview applicants, and present performance reports to leadership.

Responsibilities include ensuring data integrity, auditing workflows, coordinating cross-functional training, and driving process improvements while maintaining compliance with regulatory standards across patient access functions.