Supervisor of Patient Access-Full Time-Evenings

Cape Fear Valley Health; Fayetteville (NC); Hybride; USD 70 000 - 90 000; Plein temps

Résumé du poste

Cape Fear Valley Health is seeking a Patient Access Manager at Cape Fear Valley Medical Center in Fayetteville, NC. The role supervises the daily operations of patient access, coordinates staff development with the education coordinator, and ensures compliance with Joint Commission, CMS and other governmental standards.

You will prepare performance reports for leadership, assist with staffing coverage, provide training and cross-training across all Patient Access areas, and strive to maintain

Qualifications

• High school diploma required; associate degree preferred.
• HBI/CHAA and CAM certification within one year of employment.
• 3 years of hospital Patient Access experience required.
• Proficiency in MS Office; strong English communication.
• Knowledge of medical terminology and insurance collections.
• Typing 45 words per minute; ability to coordinate staffing and supervise.
• Excellent customer service and problem-solving skills.

Responsabilités

• Monitor and coordinate daily activities of Patient Access staff.
• Prepare payroll time records and reports.
• Interview and recommend applicants for employment.
• Present performance reports to Leadership.
• Provide coverage and cross-train across Patient Access areas.
• Lead department meetings and assist leadership.
• Conduct audits of employee data; ensure data accuracy.
• Facilitate process improvements and training.
• Other duties as assigned.

Connaissances

MS Office

Medical terminology

Typing 45 wpm

Staff coordination

Supervisory skills

Customer service

Critical thinking

Multitasking

Insurance collections

Verbal and written communication

Formation

High school diploma

Associate degree in Business or Healthcare Administration

CHAA/CAM certification within 1 year

Outils

MS Office

Description du poste

Facility Cape Fear Valley Medical Center Location Fayetteville, North Carolina Department Emergency Department Registration Job Family Management Work Shift Evenings (United States of America) Summary Supervises and coordinates the planning, organizing, directing, and controlling of the daily operations of patient access areas. Helps provide guidance for quality performance and the importance of data integrity. Coordinates staff development with departmental education coordinator and preceptors. Ensure compliance with all Joint Commission, CMS, and other governmental standards for Patient Access Processing.

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time. Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.

Major Job Functions

• Monitors and coordinates the daily activities of the Patient Access personnel to produce successful outcomes
• Maintains and prepares payroll time records and reports
• Interviews and recommends applicants for employment
• Prepares and presents performance reports to Leadership and others as necessary
• Assist with coverage of Patient Access areas when shortages occur and cross trains in all areas of Patient Access
• Provides leadership and support to all areas of patient access and is expected to be available to address any issues
• Conducts audits of employees work ensuring the data in the systems are accurate and complete
• Collaborates with management in continuous process improvements
• Provide training and education on policies, procedures, and systems
• Completes and conducts yearly evaluations
• Facilitate monthly department meetings and attend leadership meetings
• Other duties as assigned

Minimum Qualifications

• Education and Formal Training: High school diploma required
• Associate degree in Business or Healthcare Administration preferred
• HBI or CHAA and CAM Certification required within one year of employment required
• Work Experience: 3 years of hospital Patient Access experience required
• Knowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English language
• Knowledge of medical terminology
• Ability to type 45 words per minute
• Ability to coordinate staffing and other supervisory activities required
• Ability to work unsupervised
• Proficient in MS Office applications required
• Critical thinking skills and ability to problem solve and multi-task required
• Must be multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System
• Knowledge of insurance and collection of payments required
• Excellent verbal and written communication skills are required
• Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred
• Ability to maintain current knowledge in all applications requires ability to maintain skill set in all registration applications, functions, and responsibilities

Physical Requirements

• Must be able to communicate orally, see, and hear to collect information
• Must have dexterity to operate office equipment
• Subject to eyestrain due to the many hours spent looking at a computer screen
• Sitting or standing in intervals for long periods of time
• Noise level is low to moderate
• Answers telephone calls, uses computer, and other business machines extensively
• Bends, reaches pushes and pulls file drawers to file records and reports
• Ability to transport patients and assist with baggage
• Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

Required Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association Healthcare Access Management