Manager of Patient Access - Full Time Days

Cape Fear Valley Health System; United States; On-site; USD 90,000 - 125,000; Full time

Job summary

Cape Fear Valley Health System in Fayetteville, NC, seeks a Director of Patient Access Operations to plan, educate, coordinate, and control admitting, registration, financial counseling, training and scheduling at Cape Fear Valley Medical Center. The role emphasizes data accuracy, timeliness, and efficient workflow.

Requires a Bachelor's degree in Healthcare or related field, 8+ years in Patient Access, 2+ years supervisory experience, and strong leadership, communication, and project management

Qualifications

• Bachelor’s degree in Healthcare, Business Administration, Accounting, or related field.
• 8 years of relevant work experience required.
• 4 years Patient Access experience required.
• 2 years supervisory experience required.
• Proficiency in reading, writing, and speaking English.

Responsibilities

• Plan, educate, organize, and coordinate all registration activities.
• Maintain all Patient Access policies and procedures.
• Maintain job descriptions and standards for registration personnel.
• Implement and control registration procedures.
• Coordinate with nursing/medical staff to meet Patient Access needs.
• Ensure accurate completion of forms related to preadmission, admission, registration, financial counseling and scheduling.

Skills

Leadership

Communication

Planning

Education

Bachelor’s degree in Healthcare/Business

Tools

Microsoft Office

Job description

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Patient Financial Services Operations

Job Family

Management

Work Shift

Days (United States of America)

Summary

Responsible for planning, educating, coordinating, and controlling the activities of all admitting, registration, financial counseling, training and scheduling functions within the Medical Center. Primarily concerned with obtaining accurate, complete, and consistent demographic, financial, and clinical data during all registration processes, following up on all scheduled visits. Managing the authorization and pre-certification process for inpatient and outpatient services.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

• Plans, educates, organizes, coordinates all registration activities
• Maintains all Patient Access policies and procedures
• Maintains all job descriptions and standards for all registration personnel
• Implements and controls registration procedures
• Coordinates and works closely with nursing and medical staffing to accommodate and keep them informed of all Patient Access requirements and needs
• Coordinates and works closely with the Directors of Medical Records and Patient Accounts to ensure that their needs are met
• Ensures accurate completion of medical and financial forms related to the preadmission, admitting, registration, financial counseling and scheduling process
• Recruits new personnel and evaluates all personnel in the department
• Ensures that the Director of Patient Financial Services is informed on the status of the admitting, financial counseling and scheduling operations
• Cross trains staff across departments to ensure most effective use of labor
• Monitors times and schedules of staff so that efficiency is optimized
• Other duties as assigned

Minimum Qualifications

• Education and Formal Training: Bachelor’s degree in Healthcare, Business Administration, Accounting, or related field is required
• 8 years of relevant work experience required
• Work Experience: 4 years Patient Access experience required
• 2 years supervisory experience required
• Knowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English language
• Ability to plan, direct, and control Patient Access functions
• Good command of medical terminology
• Problem solving abilities
• PC experience, including Microsoft Office and Windows
• Physical Requirements: Ability to communicate orally and in writing effectively with patients, doctors, and other departments in the institution

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

Employer

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time. Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.