Patient Access Operations Lead

Inova Health System; Virginia (MN); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Retirement matching 5%

Education assistance

Student loan assistance

Mental health resources

Job summary

Inova Health System seeks a dedicated Patient Access Supervisor for a full-time hybrid role (Mon-Fri 8:30 AM–5:00 PM). You will oversee the patient access team, ensure key deliverables, manage performance, and escalate issues to leadership as needed.

The role emphasizes coaching staff, cross-functional collaboration, and staying current with payer regulations to support efficient insurance verification and payment workflows.

Qualifications

• Education - High School diploma or equivalent
• Experience - 3 years of patient access experience

Responsibilities

• Oversees and assists team members in assigned functional area, ensuring key-deliverables and quality standards are met and escalates issues to senior leaders as needed.
• Collaborates with colleagues and leaders to resolve cross-departmental issues; coaches staff on analysis and decision-making methods and tools; shares lessons learned.
• Coaches staff to identify problems and develop solutions; facilitates problem-solving sessions using structured methods; shares accomplishments across teams.
• Recognizes and resolves system and payer rejections/denials using established actions.
• Keeps current with insurance, contractual and payer regulations, medical policies, transaction/code sets, and general payment methods to ensure proper adjudication and compliance.
• Maintains knowledge of changes in healthcare industry impacting insurance verification and discusses implications with affected roles.

Skills

Team supervision

Coaching staff

Problem solving

Interdepartmental collaboration

Education

High School diploma or equivalent

Job description

Inova Health System seeks a dedicated Patient Access Supervisor for a full-time hybrid role (Mon-Fri 8:30 AM–5:00 PM). You will oversee the patient access team, ensure key deliverables, manage performance, and escalate issues to leadership as needed.

The role emphasizes coaching staff, cross-functional collaboration, and staying current with payer regulations to support efficient insurance verification and payment workflows.