Outpatient Patient Access Specialist - Patient Support & Coordination

Inova Health System; Leesburg (VA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement match

Tuition assistance

Job summary

Inova Loudoun Hospital in Leesburg, VA is seeking a dedicated Patient Access Specialist - Outpatient to join our team. This full-time role runs Monday to Friday, 8:30 AM to 5:00 PM and focuses on accurate patient intake, registration, and documentation.

You will navigate multiple systems, facilitate scheduling, perform financial counseling, and coordinate with departments to resolve inquiries while ensuring HIPAA compliance and high-quality patient care.

Qualifications

• Education: High School diploma or GED.
• Experience: 1 year of patient access experience.

Responsibilities

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Skills

Patient access

Healthcare customer service

Education

High School diploma or GED

Tools

EHR systems

Job description

Inova Loudoun Hospital in Leesburg, VA is seeking a dedicated Patient Access Specialist - Outpatient to join our team. This full-time role runs Monday to Friday, 8:30 AM to 5:00 PM and focuses on accurate patient intake, registration, and documentation.

You will navigate multiple systems, facilitate scheduling, perform financial counseling, and coordinate with departments to resolve inquiries while ensuring HIPAA compliance and high-quality patient care.