Patient Access Operations Lead

VCU Health System; United States; On-site; USD 29,000 - 45,000; Full time

Job summary

VCU Health System is seeking a Patient Access Supervisor to manage department operations across assigned locations, including reception, insurance verification, scheduling, registration, and co-pay collection. The role supervises registration and scheduling staff, coordinates workload distribution, and monitors performance to ensure consistent patient service.

Requirements: 2 years in healthcare scheduling/registration, knowledge of medical terminology and insurance, proficiency with Microsoft

Qualifications

• Two years of experience in patient scheduling/registration in a healthcare setting.
• Experience with medical terminology, medical insurance, and registration systems.
• Proficiency with Microsoft Office and e-mail/calendaring.

Responsibilities

• Supervises registration/scheduling staff and coordinates workload distribution.
• Monitors performance and improves patient service standards.
• Acts as liaison with other departments and implements process changes.

Job description

VCU Health System is seeking a Patient Access Supervisor to manage department operations across assigned locations, including reception, insurance verification, scheduling, registration, and co-pay collection. The role supervises registration and scheduling staff, coordinates workload distribution, and monitors performance to ensure consistent patient service.

Requirements: 2 years in healthcare scheduling/registration, knowledge of medical terminology and insurance, proficiency with Microsoft