Patient Access Supervisor: Lead Scheduling & Front Desk

VCU Health; United States; On-site; USD 30,000 - 46,000; Full time

Job summary

VCU Health seeks a Patient Access Supervisor to oversee departments across locations, ensuring efficient patient flow through reception, insurance verification, scheduling, and registration, including co-pay collection.

The role directs staff, optimizes workload, and ensures consistent patient service standards while coordinating with other departments to drive improvements in access operations.

Qualifications

• Two (2) years of previous patient scheduling/registration work experience in a healthcare setting.
• Experience with medical terminology, medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, appointment scheduling and medical coding requirements.
• Previous experience with Microsoft Office applications (at the intermediate level) and e-mail/calendaring.

Responsibilities

• Supervises assigned staff and daily operations of area(s) and evaluates performance.
• Coordinates and delegates daily work assignments.
• Monitors workflow and makes alterations, as needed.
• Serves as contact and liaison with other departments.
• Identifies and implements process change to improve patient services and staff productivity.
• Partners with management to address issues that require immediate attention.

Skills

Scheduling/Registration experience

Medical terminology

Insurance concepts

Microsoft Office

EMR/EHR systems

Scheduling systems

Education

Associate Degree in Healthcare Administration/Business Administration/Finance/Accounting

Tools

EMR/EHR systems

Medical billing software

Appointment scheduling systems

Job description

VCU Health seeks a Patient Access Supervisor to oversee departments across locations, ensuring efficient patient flow through reception, insurance verification, scheduling, and registration, including co-pay collection.

The role directs staff, optimizes workload, and ensures consistent patient service standards while coordinating with other departments to drive improvements in access operations.