Patient Access Operations Lead

ochsner; Lafayette (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

Ochsner Health in Lafayette, LA, is seeking a senior supervisor to lead the Patient Access functions, monitor patient flow, and minimize wait times. The role oversees staff performance, schedules, and audits to ensure top-quality service.

Required experience includes 7 years in hospital or revenue cycle environments or 2 years with a bachelor's degree. The position emphasizes strong leadership, communication, and ability to adapt across facilities; travel between campuses may be required.

Qualifications

• Required - High school diploma or equivalent.
• Preferred - Bachelor's degree.

Responsibilities

• Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.
• Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals.
• Manages patient flow and adjusts staffing according to volume to minimize patient wait times.
• Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance.
• Manages staff schedules to ensure adequate coverage.
• Interviews and recommends candidates for hire and coordinates training to develop staff.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

Skills

Leadership

Customer service

Staff management

Communication

Data entry

Problem solving

Education

High school diploma

Bachelor's degree preferred

Tools

Windows applications

MS Excel

Revenue cycle systems

Medical billing software

Job description

Ochsner Health in Lafayette, LA, is seeking a senior supervisor to lead the Patient Access functions, monitor patient flow, and minimize wait times. The role oversees staff performance, schedules, and audits to ensure top-quality service.

Required experience includes 7 years in hospital or revenue cycle environments or 2 years with a bachelor's degree. The position emphasizes strong leadership, communication, and ability to adapt across facilities; travel between campuses may be required.