Patient Access Training Lead

Ochsner Health; Shreveport (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Ochsner Health in Louisiana seeks an Training Specialist to lead and update departmental training programs, develop modules, and schedule onboarding for new hires.

You will conduct training across shifts, evaluate effectiveness, track progress, and collaborate with clinical and operational teams to ensure staff stay current with access and scheduling practices.

The role emphasizes communication, independent work, and strong team skills in a healthcare environment.

Qualifications

• Must have data entry and computer skills.
• Proficiency with Windows-style applications and keyboard.
• Proficiency in Microsoft Office Suite applications.
• Excellent verbal and written communication skills.
• Ability to work independently and multi-task in a fast-paced environment.
• Strong team and interpersonal skills.

Responsibilities

• Organizes, develops, and updates training materials.
• Obtains training from clinical and operational personnel to ensure current practices.
• Implements and presents training programs and evaluates effectiveness.
• Tracks departmental training via internal reporting tools.
• Trains staff on proper usage of equipment and computer programs.
• Collaborates with training team, other departments, and leadership to ensure success.
• Other related duties as required

Skills

Data entry

Windows apps

MS Office

Verbal communication

Written communication

Independent work

Team management

Interpersonal skills

Education

High School diploma or equivalent

Bachelor's degree in Business Administration or related field

Tools

Windows

Microsoft Office

Job description

Ochsner Health in Louisiana seeks an Training Specialist to lead and update departmental training programs, develop modules, and schedule onboarding for new hires.

You will conduct training across shifts, evaluate effectiveness, track progress, and collaborate with clinical and operational teams to ensure staff stay current with access and scheduling practices.

The role emphasizes communication, independent work, and strong team skills in a healthcare environment.