Patient Access Operations Lead (Registration & Insurance)

CHI; Bryan (TX); On-site; USD 29,000 - 40,000; Full time

Job summary

St. Joseph Health in Bryan, TX seeks a Lead Patient Access role to oversee day-to-day operations across hospital access areas, ensuring timely registration and financial clearance.

You will act as a subject-matter expert and guide staff to deliver accurate workflows and a positive patient experience. The position requires 3–5 years in patient access with leadership experience, plus familiarity with Epic or Meditech.

Qualifications

• 3–5 years of patient access or hospital-based registration experience.
• Prior senior/lead capacity within patient access/registration.
• Experience supporting ED, main registration, admitting workflows.
• Experience with billing/insurance/payer verification is ideal.

Responsibilities

• Provide real-time operational oversight and workflow coordination for patient access activities across hospital access areas.
• Coordinate daily work assignments and area coverage to support patient flow and service standards.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed.
• Communicate patient financial responsibility, payment options, and financial assistance resources to patients.
• Provide coaching and real-time support to Patient Access Representatives and Eligibility staff to uphold accuracy and service standards.

Skills

Leadership experience

Patient access knowledge

Education

High School Diploma or GED

Associate's Degree

Tools

Epic

Meditech

Job description

St. Joseph Health in Bryan, TX seeks a Lead Patient Access role to oversee day-to-day operations across hospital access areas, ensuring timely registration and financial clearance.

You will act as a subject-matter expert and guide staff to deliver accurate workflows and a positive patient experience. The position requires 3–5 years in patient access with leadership experience, plus familiarity with Epic or Meditech.