Patient Access Operations Lead

Catholic Health Initiatives; Bryan (TX); On-site; USD 29,000 - 40,000; Full time

Job summary

St. Joseph Health in Bryan, TX, seeks a patient access leader to oversee day-to-day operations across ED, main registration, admitting, and payer verification areas.

You will serve as a subject-matter expert, guiding staff and resolving complex registration, insurance and financial issues to ensure timely, accurate access activities and a positive patient experience. Collaboration with supervisors and managers is required to maintain service quality and adherence to policies.

Qualifications

• 3–5 years of experience in patient access, healthcare registration, admitting, or a related hospital-based access role.
• Prior experience in a senior, advanced, or lead capacity within patient access or registration.
• Experience supporting hospital-based access areas, including Emergency Department, main registration, or related workflows.

Responsibilities

• Provide real-time operational oversight and workflow coordination for patient access activities across assigned hospital access areas.
• Coordinate daily work assignments, task distribution, and area coverage to support patient flow and service standards.
• Serve as the first point of escalation for complex registration, insurance verification, authorization, and patient financial issues.
• Perform complex patient registration, insurance verification, authorization, and financial clearance activities as needed.
• Communicate patient financial responsibility, payment options, and available financial assistance resources to patients.
• Provide guidance, coaching, and real-time support to Patient Access Representatives, Financial Counselors, and Eligibility staff.

Skills

Leadership

Workflow coordination

Patient access knowledge

Communication

Coaching

Escalation management

Education

High School Graduate

High School GED

Associates

Tools

Epic

Meditech

Job description

St. Joseph Health in Bryan, TX, seeks a patient access leader to oversee day-to-day operations across ED, main registration, admitting, and payer verification areas.

You will serve as a subject-matter expert, guiding staff and resolving complex registration, insurance and financial issues to ensure timely, accurate access activities and a positive patient experience. Collaboration with supervisors and managers is required to maintain service quality and adherence to policies.