Patient Access & Scheduling Specialist

Nationwide Children's Hospital; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH seeks a Patient Access Representative to greet and register patients, answer calls, schedule appointments, and manage medical charts when indicated.

Responsibilities include delivering excellent customer service, collecting accurate demographics and insurance data, verifying eligibility, and guiding patients on pre-certifications and financial assistance where needed.

Qualifications

• High School Diploma or equivalent, required.
• Associate's Degree, preferred.
• CPR certification (based on position and as determined by manager).
• One year of health care experience, preferred.

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Skills

Computer skills

Administrative skills

Customer service

Education

High School Diploma

Associate's degree (preferred)

Job description

Nationwide Children’s Hospital in Columbus, OH seeks a Patient Access Representative to greet and register patients, answer calls, schedule appointments, and manage medical charts when indicated.

Responsibilities include delivering excellent customer service, collecting accurate demographics and insurance data, verifying eligibility, and guiding patients on pre-certifications and financial assistance where needed.