Patient Services Coordinator - Medical Office & Scheduling

Riverside Health; United States; On-site; USD 222,000 - 301,000; Full time

Job summary

Riverside Health in Williamsburg, VA is seeking a front desk/medical office receptionist to check in and check out patients, verify insurance eligibility, and maintain patient registrations. You will greet patients, answer multi-line phones, schedule appointments, and handle referrals, ensuring accurate demographics and up-to-date information.

Responsibilities include collecting payments, managing referrals, obtaining authorizations as needed, and providing information to patients.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year Medical Office experience (Preferred).

Responsibilities

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Completes check-in and check-out in a timely manner.
• Collects payments from patients regarding appointments, forms, or past due balances.
• Monitors daily schedule including scheduling/rescheduling appointments.
• Completes clerical chart prep, prepares and prints visit related documents.
• Promotes Riverside Care Difference through exceptional customer service.
• Greets all participants to the practice with immediate acknowledgment with eye contact and a smile.
• Manages patient expectations with clear explanations.
• Uses good telephone etiquette including 4-part greeting and 3 rings or less guideline.
• Practices warm transfer and proper on-hold techniques.
• Maintains referrals and insurance information.
• Obtains referrals or schedules referrals upon receipt from referring location.
• Ensures referrals are attached with an approved insurance authorization.
• Obtains insurance authorizations as necessary.
• Recommends to practice manager any process improvements needed to improve quality of service.
• Maintains appearance and cleanliness of the reception area.
• Actively engages in team huddles and staff meetings.

Education

High School Diploma or GED

Job description

Riverside Health in Williamsburg, VA is seeking a front desk/medical office receptionist to check in and check out patients, verify insurance eligibility, and maintain patient registrations. You will greet patients, answer multi-line phones, schedule appointments, and handle referrals, ensuring accurate demographics and up-to-date information.

Responsibilities include collecting payments, managing referrals, obtaining authorizations as needed, and providing information to patients.