Patient Access & Office Operations Specialist

Henry-Ford-Health-2; Fenton (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Henry Ford Health in Detroit is seeking an Office Operations Assistant to support front-desk patient flow and clinical office activities within Family Medicine. You will handle reception duties, manage documentation, and assist with scheduling while ensuring accurate demographics and insurance information are on file.

In this role you will also process charges, collect co-pays, and provide general clerical support to keep the practice running smoothly in a fast-paced healthcare setting.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job-specific experience.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information.
• Obtain and verify insurance authorizations/precertification.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to your assigned area.

Education

High School diploma equivalency

Job description

Henry Ford Health in Detroit is seeking an Office Operations Assistant to support front-desk patient flow and clinical office activities within Family Medicine. You will handle reception duties, manage documentation, and assist with scheduling while ensuring accurate demographics and insurance information are on file.

In this role you will also process charges, collect co-pays, and provide general clerical support to keep the practice running smoothly in a fast-paced healthcare setting.