Office Operations Assistant - Family Medicine

Henry-Ford-Health-2; Mount Morris Charter Township (MI); On-site; USD 38,000 - 46,000; Full time

Job summary

Henry Ford Health in Detroit is seeking an Office Operations Assistant in Family Medicine to support patient flow and administrative tasks in a busy clinic. The role focuses on check-in, scheduling, and clerical duties to ensure smooth daily operations.

You will greet patients, verify information, process charges, and assist with documents while providing friendly, efficient service and contributing to a positive patient experience.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job-specific experience.

Responsibilities

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information, and obtain insurance authorizations/precertification.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to your assigned area.

Job description

Office Operations Assistant - Family Medicine

• Full-time
• Job Type: Full Time

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Asst-Office Operations - Henry Ford Health

Job Title

Office Operations Assistant - Family Medicine

About the Department

Join one of Michigan's largest physician organizations, delivering coordinated care across primary and specialty practices throughout the region. Henry Ford Medical Group offers collaborative teamwork, access to leading clinical resources, and opportunities to build lasting relationships with patients and communities. As part of this team, you¿ll play a vital role in supporting the administrative and operational functions that ensure seamless patient experiences and efficient healthcare delivery.

Role Overview

As an Asst-Office Operations, you will work in a customer service capacity, providing essential administrative and clerical support to patients and customers in a medical setting. Your role is critical in ensuring smooth daily operations, from patient check-in to appointment scheduling, and contributes directly to the positive experience of those we serve.

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information, and obtain insurance authorizations/precertification.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to your assigned area.

What You Will Need

Required Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job-specific experience.

Preferred Qualifications

• None specified.

What We Offer

Join a team where you can grow your career through collaboration, mission-driven work, and continuous learning opportunities. Be part of an organization that values your contributions and supports your professional development in a dynamic healthcare environment.

High School diploma equivalency OR 1 year of applicable cumulative job-specific experience.