Office Operations Assistant - Family Medicine

Henry-Ford-Health-2; Fenton (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Henry Ford Health in Detroit is seeking an Office Operations Assistant to support front-desk patient flow and clinical office activities within Family Medicine. You will handle reception duties, manage documentation, and assist with scheduling while ensuring accurate demographics and insurance information are on file.

In this role you will also process charges, collect co-pays, and provide general clerical support to keep the practice running smoothly in a fast-paced healthcare setting.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job-specific experience.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information.
• Obtain and verify insurance authorizations/precertification.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to your assigned area.

Education

High School diploma equivalency

Job description

Office Operations Assistant - Family Medicine

• Full-time
• Job Type: Full Time

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Office Operations Assistant - Henry Ford Health

Job Title

Office Operations - Assistant

About the Department

Join one of Michigan's largest physician organizations, delivering coordinated care across primary and specialty practices throughout the region. Henry Ford Medical Group offers collaborative teamwork, access to leading clinical resources, and opportunities to build lasting relationships with patients and communities. As part of our team, you'll play a vital role in ensuring smooth operations and exceptional patient experiences in a dynamic healthcare environment.

Henry Ford Family Medicine-North Fenway Drive

Days

Role Overview

As an Asst-Office Operations, you will be the first point of contact for patients and visitors, providing essential administrative and clerical support in a medical setting. Your role is critical in ensuring a seamless and positive experience for patients while supporting the efficient operation of the healthcare team.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information.
• Obtain and verify insurance authorizations/precertification.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to your assigned area.

What You Will Need

Required Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job-specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Preferred Qualifications

• None specified.

What We Offer

At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join us to make a meaningful impact while advancing your professional journey.