Healthcare Front Desk & Office Operations Coordinator

Henry Ford Health; Fenton (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Henry Ford Health, based in Detroit, MI, seeks an Office Operations Assistant for its Family Medicine team. This full-time role supports front desk operations, patient check-ins, demographics, insurance precertifications, appointment scheduling, and daily charge entry in a busy medical office.

Ideal candidates have a high school equivalency or related experience, strong administrative skills, and familiarity with EMR software.

Qualifications

• High School diploma equivalency or 1 year of related job experience.
• Note: professional licensure or certification can substitute education or experience.

Responsibilities

• Greet patients and visitors, check patients in/out and collect required documents.
• Verify and enter demographic information.
• Obtain and verify insurance authorizations/precertification.
• Schedule, confirm, and manage patient appointments.
• Enter, review, and submit charges for procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits.

Skills

Customer service

Administrative skills

Medical office experience

Education

High School diploma equivalency

Tools

EMR software

Job description

Henry Ford Health, based in Detroit, MI, seeks an Office Operations Assistant for its Family Medicine team. This full-time role supports front desk operations, patient check-ins, demographics, insurance precertifications, appointment scheduling, and daily charge entry in a busy medical office.

Ideal candidates have a high school equivalency or related experience, strong administrative skills, and familiarity with EMR software.