Patient Access Navigator: Scheduling, Registration & Service

University Hospitals Pain Management; Parma, Northern (OH, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

University Hospitals Pain Management in Parma, OH is seeking a Patient Access Representative to be the first point of contact for patients and families. You will ensure accurate demographic, insurance, and payment information, support scheduling, and help patients navigate MyChart.

You will interact with the care team to improve the patient experience, manage questions, and help keep appointments on schedule. This role supports revenue cycle and patient satisfaction.

Responsibilities

• Checking patients in and/or out for medical visits.
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration.
• Communicating information and important details to other medical care team.
• May contact insurance companies regarding coverage, preapprovals, billing and other issues.
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC.

Job description

University Hospitals Pain Management in Parma, OH is seeking a Patient Access Representative to be the first point of contact for patients and families. You will ensure accurate demographic, insurance, and payment information, support scheduling, and help patients navigate MyChart.

You will interact with the care team to improve the patient experience, manage questions, and help keep appointments on schedule. This role supports revenue cycle and patient satisfaction.