Patient Access & Scheduling Specialist

University Hospitals; Avon Center (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals in Ohio is seeking a Patient Access Representative to be the first contact for patients and families, ensuring the accuracy of demographic, insurance and payment information and guiding them through scheduling and MyChart enrollment.

You will work closely with the medical care team, support the revenue cycle, process payments, and help keep appointments on schedule while maintaining PHI integrity and delivering exceptional customer service.

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and data entry accuracy.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Checking patients in and out for medical visits.
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration.
• Communicating information and important details to other medical care team.
• May contact insurance companies regarding coverage, preapprovals, billing and other issues.
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC.
• Functions as an integrated team member to improve patient experience and department efficiency.
• May be scheduled to work at off-sites.

Tools

EPIC

Job description

University Hospitals in Ohio is seeking a Patient Access Representative to be the first contact for patients and families, ensuring the accuracy of demographic, insurance and payment information and guiding them through scheduling and MyChart enrollment.

You will work closely with the medical care team, support the revenue cycle, process payments, and help keep appointments on schedule while maintaining PHI integrity and delivering exceptional customer service.