Patient Access & Scheduling Specialist

University Hospitals Pain Management; Streetsboro, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

University Hospitals Pain Management is seeking a Patient Access Representative who will serve as the first point of contact for patients and families. This role ensures accurate demographic, insurance, payment, and other vital information, while guiding scheduling and MyChart enrollment to support smooth patient flow.

The position emphasizes exceptional patient service, collaboration with medical care teams, and contributing to a positive patient experience as part of the revenue cycle.

Responsibilities

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC

Job description

University Hospitals Pain Management is seeking a Patient Access Representative who will serve as the first point of contact for patients and families. This role ensures accurate demographic, insurance, payment, and other vital information, while guiding scheduling and MyChart enrollment to support smooth patient flow.

The position emphasizes exceptional patient service, collaboration with medical care teams, and contributing to a positive patient experience as part of the revenue cycle.