Patient Access & Scheduling Experience Specialist

University Hospitals Pain Management; Avon Lake (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

University Hospitals Pain Management in Avon Lake, OH is seeking a Patient Access Representative to be the first point of contact for patients and families. You will assist with patient check-in/out, scheduling, MyChart enrollment, and validating demographic and insurance data to ensure accurate registration.

You will also collect payments and support care teams to streamline patient processing, improving satisfaction and keeping appointments on schedule.

Qualifications

• Experience in patient registration and scheduling.
• Strong communication with patients and health care providers.
• Ability to handle sensitive information and PHI security.

Responsibilities

• Checking patients in and/or out for medical visits.
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workqueues, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC
• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Customer service

Scheduling

Phone communication

EPIC

Tools

EPIC

Job description

University Hospitals Pain Management in Avon Lake, OH is seeking a Patient Access Representative to be the first point of contact for patients and families. You will assist with patient check-in/out, scheduling, MyChart enrollment, and validating demographic and insurance data to ensure accurate registration.

You will also collect payments and support care teams to streamline patient processing, improving satisfaction and keeping appointments on schedule.