Patient Access Navigator: Scheduling & Insurance Support

Phase2 Technology; Austin (TX); On-site; USD 37,000 - 50,000; Full time

Job summary

The Health Access Partner at The University of Texas at Austin, Dell Medical School, coordinates and schedules patient appointments, ensuring smooth patient flow and optimal use of clinical resources. This role collaborates with physicians, nurses and administrative staff to improve patient satisfaction and operational efficiency.

Responsibilities include verifying insurance, communicating with patients about schedules, updating EMR records, generating reports on appointment statistics, and

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred; CHAM certification is a plus.
• Familiarity with scheduling software and basic computer skills.

Responsibilities

• Schedule, cancel, and reschedule patient appointments.
• Coordinate with clinicians to confirm availability and prioritize urgent requests.
• Verify patient insurance information prior to appointments.
• Maintain and update patient records in the EMR system.
• Generate reports on appointment statistics and patient flow.
• Collaborate with physicians, nurses and staff to minimize scheduling conflicts.

Skills

Communication

Customer service

Multitasking

Education

High School Diploma/GED

Associate's Degree

CHAM Certification

Tools

Scheduling software

Job description

The Health Access Partner at The University of Texas at Austin, Dell Medical School, coordinates and schedules patient appointments, ensuring smooth patient flow and optimal use of clinical resources. This role collaborates with physicians, nurses and administrative staff to improve patient satisfaction and operational efficiency.

Responsibilities include verifying insurance, communicating with patients about schedules, updating EMR records, generating reports on appointment statistics, and