Patient Access Navigator: Scheduling, Billing & Support

sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative to deliver exceptional service as the first point of contact, in person or by phone, creating a welcoming and safe environment.

Responsibilities include greeting patients, verifying demographics, processing documents, collecting payments, coordinating referrals, and scheduling, with emphasis on accuracy and patient comfort in a clinic setting.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan & route documents or electronic forms.
• Inform patients what the document is and capture signatures.
• Establish financial responsibility and assist with arrangements.

Skills

Customer service

Medical terminology

Education

High school diploma

Job description

Sanford Health is seeking a Patient Access Representative to deliver exceptional service as the first point of contact, in person or by phone, creating a welcoming and safe environment.

Responsibilities include greeting patients, verifying demographics, processing documents, collecting payments, coordinating referrals, and scheduling, with emphasis on accuracy and patient comfort in a clinic setting.