Patient Access Navigator – Scheduling & Billing

Sanford; Bemidji (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative in Bemidji, MN. You will greet patients, verify demographics, and manage registrations and scheduling with a focus on exceptional customer service.

This on-site role supports the Bemidji Clinic Float Pool, working hours are 8:00am–5:00pm, Monday–Friday. You will handle payments, insurance verifications, referrals, and telemedicine coordination while maintaining accurate patient records in a high-volume environment.

Qualifications

• Post-secondary education or equivalent training in healthcare or business preferred.
• Customer service experience in an office setting, preferably healthcare, is preferred.
• Knowledge of registration procedures, extensive computer skills, and billing systems are preferred.

Responsibilities

• Greet patients and verifies demographics.
• Create, scan and route documents or electronic forms.
• Inform patients what the document is and capture signatures on necessary paperwork.
• Establishs and assigns financial responsibility and assists with arrangements.
• Collects co-payments, pre-payments, and payments on account balances.
• May address registration errors or denied insurance claims.
• Coordinate with nursing team and providers to schedule appointments.
• Obtain referrals and conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone; manage recalls and waitlists.
• Prepare and coordination of charts
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Coordinate Telemed appointments
• Reminder calls for appointments
• Office duties like faxes/copies

Skills

Customer service

Register patient information

Billing systems knowledge

Medical terminology

Computer skills

Education

Post-secondary education or equivalent training

Tools

Registration software

Billing systems

Telecom/registration systems

Job description

Sanford Health is seeking a Patient Access Representative in Bemidji, MN. You will greet patients, verify demographics, and manage registrations and scheduling with a focus on exceptional customer service.

This on-site role supports the Bemidji Clinic Float Pool, working hours are 8:00am–5:00pm, Monday–Friday. You will handle payments, insurance verifications, referrals, and telemedicine coordination while maintaining accurate patient records in a high-volume environment.