Patient Access Representative - AF - Float Pool - 40hrs/week

Sanford; Bemidji (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative in Bemidji, MN. You will greet patients, verify demographics, and manage registrations and scheduling with a focus on exceptional customer service.

This on-site role supports the Bemidji Clinic Float Pool, working hours are 8:00am–5:00pm, Monday–Friday. You will handle payments, insurance verifications, referrals, and telemedicine coordination while maintaining accurate patient records in a high-volume environment.

Qualifications

• Post-secondary education or equivalent training in healthcare or business preferred.
• Customer service experience in an office setting, preferably healthcare, is preferred.
• Knowledge of registration procedures, extensive computer skills, and billing systems are preferred.

Responsibilities

• Greet patients and verifies demographics.
• Create, scan and route documents or electronic forms.
• Inform patients what the document is and capture signatures on necessary paperwork.
• Establishs and assigns financial responsibility and assists with arrangements.
• Collects co-payments, pre-payments, and payments on account balances.
• May address registration errors or denied insurance claims.
• Coordinate with nursing team and providers to schedule appointments.
• Obtain referrals and conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone; manage recalls and waitlists.
• Prepare and coordination of charts
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Coordinate Telemed appointments
• Reminder calls for appointments
• Office duties like faxes/copies

Skills

Customer service

Register patient information

Billing systems knowledge

Medical terminology

Computer skills

Education

Post-secondary education or equivalent training

Tools

Registration software

Billing systems

Telecom/registration systems

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift: 8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours: 40

Compensation: Salary Range: $17.93 - $24.26

Union Position: Yes

Department Details

Support our Bemidji Clinic Float Pool!

Hours: Monday through Friday 8:00am to 5:00pm

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

Post secondary education or equivalent training in a healthcare or business related field is preferred.

Previous customer service experience in an office setting, preferably in a healthcare setting. Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred. Medical terminology desired.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].