Patient Access Navigator (PRN) - Compassionate Front Desk

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Cape Girardeau (MO); On-site; USD 34,000 - 52,000; Full time

Job summary

Mercy Hospital Southeast in Cape Girardeau seeks a Patient Access Representative who is often the first contact for patients, delivering service in line with Mercy mission and Service Standards. You will assist with scheduling, registration, and initial eligibility screening.

This role requires attention to detail, effective communication, and the ability to work with patients, physicians and insurance providers to facilitate financial clearance and accurate data entry.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate all components of the patient’s entrance into Mercy facilities (scheduling, registration, benefit verification, pre-certification, financial clearance).
• Ensure accurate patient data is obtained and populated into the patient record.
• Coordinate with patients, physicians, clinical and non-clinical hospital staff and insurance companies.

Skills

Communication

Telephone etiquette

Customer service

Attention to detail

Organizational skills

Written communication

Education

High School diploma

Some college

Tools

10-key calculator

Computer systems

Job description

Mercy Hospital Southeast in Cape Girardeau seeks a Patient Access Representative who is often the first contact for patients, delivering service in line with Mercy mission and Service Standards. You will assist with scheduling, registration, and initial eligibility screening.

This role requires attention to detail, effective communication, and the ability to work with patients, physicians and insurance providers to facilitate financial clearance and accurate data entry.