Patient Access Navigator Primary Care Scheduling & Benefits

Highmark Health; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Job summary

Allegheny Health Network is seeking a Patient Access professional to handle scheduling, preregistration, and financial clearance while explaining patient financial responsibilities. The role emphasizes accurate data, insurance verification, and timely billing submissions.

The position focuses on delivering a positive patient experience, collaborating with AHN leadership and external partners, and maintaining productivity within policy guidelines. Training and compliance are required.

Qualifications

• High school diploma or GED or equivalent.
• Two years of related experience, preferably in a medical or financial services setting.
• Experience operating a PC and using software applications.

Responsibilities

• Scheduling and preregistration functions; validates demographic data and verifies benefits.
• Verifies insurance information and manages authorization/referral requirements.
• Identifies patient financial responsibilities and records estimates in the ADT system.
• Delivers a positive patient experience and maintains professional relations with stakeholders.
• Strives to meet productivity standards and explores process improvements.
• Follows organizational policies and completes required trainings.
• Communicates barriers and assists teammates to resolve issues.
• Performs other duties as assigned.

Skills

Customer service

Communication

PC operation

Education

High school diploma or GED

Tools

ADT system

Job description

Allegheny Health Network is seeking a Patient Access professional to handle scheduling, preregistration, and financial clearance while explaining patient financial responsibilities. The role emphasizes accurate data, insurance verification, and timely billing submissions.

The position focuses on delivering a positive patient experience, collaborating with AHN leadership and external partners, and maintaining productivity within policy guidelines. Training and compliance are required.