Patient Access Specialist - Front Desk & Admin (Outpatient)

Henry Ford Health; Warren (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Warren, MI is seeking a Front Desk Clerk for our Outpatient Infusion Clinic. You will greet patients and visitors, manage check-in/check-out, gather documents, and support scheduling, authorization, and patient flow to ensure a welcoming, efficient experience from arrival to departure.

The role requires strong organizational skills, accuracy in demographic data entry, and professional customer service.

Qualifications

• Greeting patients and visitors with a warm, professional manner.
• Accurate demographic data entry and verification.
• Scheduling, confirming appointments, and processing authorizations.
• Assisting with daily charges entry and deposits when needed.

Responsibilities

• Greet patients and visitors at the clinic front desk.
• Verify and update demographics in patient records.
• Obtain and verify insurance authorizations and precertifications.
• Schedule/confirm appointments and release medical records as requested.
• Support billing by recording charges and handling co-pays as needed.

Skills

Customer service

Administrative support

Organizational skills

Attention to detail

Education

High School diploma equivalency

Job description

Henry Ford Health in Warren, MI is seeking a Front Desk Clerk for our Outpatient Infusion Clinic. You will greet patients and visitors, manage check-in/check-out, gather documents, and support scheduling, authorization, and patient flow to ensure a welcoming, efficient experience from arrival to departure.

The role requires strong organizational skills, accuracy in demographic data entry, and professional customer service.