Patient Access Rep

Henry Ford Health; Grand Blanc (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Career development

Job summary

Henry Ford Health located in Grand Blanc, MI seeks a Rep-Patient Access to ensure a seamless patient experience by scheduling prescribed procedures and handling patient registration. You will collect essential information, coordinate schedules, and provide pre-service counseling.

Your role supports efficient clinical operations and improves patient satisfaction through effective communication and careful data management. Join a team devoted to mission-driven care.

Qualifications

• Ability to communicate effectively with patients, participants, and staff.
• Proficiency in gathering and entering demographic, insurance, and clinical information.
• Skill in scheduling patient procedures and coordinating schedules.
• Experience with insurance pre-certification and authorization processes.
• Previous experience in patient registration or healthcare administration.

Responsibilities

• Gather necessary demographic, insurance, and clinical information from patients and enter it into the appropriate database.
• Schedule patient procedures efficiently, optimizing both patient time and clinical resources.
• Coordinate and communicate patient schedules with relevant parties.
• Assist with insurance pre-certification and authorization processes.
• Provide counseling to patients or their representatives regarding pre-service requirements and instructions.

Skills

Communication

Data entry

Scheduling

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

6am-6:30pm

About the Department

Located in the picturesque setting of Grand Blanc, Genesys is nestled among rolling hills and acclaimed golf courses, including a stop on the PGA Tour Champions. This vibrant community offers a blend of small-city charm and top-tier amenities, with excellent schools and easy access to Flint, Detroit, and Northern Michigan. At Genesys, we pride ourselves on delivering exceptional care while fostering a supportive and collaborative environment for our team members.

Role Overview

As a Rep-Patient Access, you play a vital role in ensuring a seamless patient experience by accurately scheduling prescribed procedures and managing patient registration. You’ll communicate with patients, participants, and staff to gather essential information, coordinate schedules, and provide pre-service counseling. Your work directly supports efficient clinical operations and enhances patient satisfaction.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Gather necessary demographic, insurance, and clinical information from patients and enter it into the appropriate database.
• Schedule patient procedures efficiently, optimizing both patient time and clinical resources.
• Coordinate and communicate patient schedules with relevant parties.
• Assist with insurance pre-certification and authorization processes.
• Provide counseling to patients or their representatives regarding pre-service requirements and instructions.

What You Will Need

Required Qualifications

• Ability to communicate effectively with patients, participants, and staff.
• Proficiency in gathering and entering demographic, insurance, and clinical information.
• Skill in scheduling patient procedures and coordinating schedules.

Preferred Qualifications

• Experience with insurance pre-certification and authorization processes.
• Previous experience in patient registration or healthcare administration.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for continuous learning and development in a supportive and innovative environment.