Patient Access Navigator — Front Desk & Scheduling

Hanger, Inc.; Petoskey (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Holiday time

Paid time off

Job summary

Hanger, Inc. in Petoskey, MI is seeking a front desk receptionist to ensure a seamless patient experience by greeting visitors, verifying demographics, and coordinating check-in.

The role emphasizes strong communication, computer proficiency, and the ability to handle payments, insurance details, and scheduling while keeping patient care at the center. The ideal candidate will have excellent interpersonal and written communication skills, one year or less of related experience, and a background

Qualifications

• High school diploma or equivalent required.
• Be a good fit as determined by Talent Sorter assessment.
• Less than one year of customer service or related experience preferred.
• Receptionist/front desk experience in medical setting preferred.
• Valid driver’s license and driving record meet policy standards.

Responsibilities

• Greet and assist patients at the front desk, provide wait time information and answer inquiries.
• Verify and update patient demographics and insurance at check-in; handle walk-ins.
• Collect patient payments including deductibles and copays at the front desk.
• Coordinate follow-up appointments, including casts, measurements, and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Interpersonal skills

Phone communication

Written communication

Typing 30 wpm

Customer service

Education

High school diploma or equivalent

Tools

Windows-based software

Email

Job description

Hanger, Inc. in Petoskey, MI is seeking a front desk receptionist to ensure a seamless patient experience by greeting visitors, verifying demographics, and coordinating check-in.

The role emphasizes strong communication, computer proficiency, and the ability to handle payments, insurance details, and scheduling while keeping patient care at the center. The ideal candidate will have excellent interpersonal and written communication skills, one year or less of related experience, and a background