Patient Access Navigator: Financial Counseling & Scheduling

Premier Health; Nine Mile Falls (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

Miami Valley Hospital – Berry Building is seeking a Patient Access Specialist to handle financial counseling, collect co-pays and deductibles, and educate patients about financial resources. The role includes registration in the ADT system, insurance verification, and pre-certification when needed.

The candidate should demonstrate strong customer service, time management, and communication skills while maintaining patient confidentiality and compliance with hospital policies.

Qualifications

• Minimum Level of Education Required: High School completion / GED.
• Associates Degree preferred in healthcare or related business field.
• Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing at least 25 wpm.
• Medical Terminology certification preferred.

Responsibilities

• The Patient Access Specialist is responsible for financial counseling, collecting co-pays and deductibles and/or providing financial assistance education to patients and their families.
• Responsible for stat registering, scheduling appointments, and completing registration by collecting and entering all pertinent financial and demographic information into the ADT system.
• Verify insurance benefit information, generate ABNs, review orders for compliance, and obtain necessary pre-certifications when applicable.

Skills

Customer service

Time management

Communication skills

Interpersonal skills

Education

High School diploma or GED

Associate degree preferred

Job description

Miami Valley Hospital – Berry Building is seeking a Patient Access Specialist to handle financial counseling, collect co-pays and deductibles, and educate patients about financial resources. The role includes registration in the ADT system, insurance verification, and pre-certification when needed.

The candidate should demonstrate strong customer service, time management, and communication skills while maintaining patient confidentiality and compliance with hospital policies.