Patient Access Navigator: Drive Fast, Compassionate Scheduling

Moffitt Cancer Center; Tampa (FL); On-site; USD 26,000 - 39,000; Full time

Job summary

Moffitt Cancer Center is seeking a New Patient Service Navigator to manage the end-to-end new patient access experience, including registration, insurance verification, scheduling, and outbound follow-up. The role focuses on moving patients from initial contact through appointment scheduling while minimizing barriers to care.

The NPSN works across inbound and outbound workflows, leveraging standardized processes and clinical support resources to improve access, increase scheduling efficiency,

Qualifications

• High School Diploma or GED required.
• At least 2 years experience in patient access, scheduling, call center or customer service.
• Strong communication, attention to detail, time management, and adaptability.
• Ability to handle high-volume inbound/outbound calls and multi-task.
• Capable of documenting accurately and meeting productivity targets.

Responsibilities

• Manage end-to-end new patient access, including registration and scheduling.
• Provide insurance verification support and outbound follow-up.
• Move patients from initial contact to appointment with minimal barriers.
• Work in a metrics-driven environment with compassionate interactions.
• Assist in a fast-paced oncology setting when needed.

Skills

Communication

Customer Service

Attention to Detail

Time Management

Organization

Problem Solving

Adaptability

Patient-Centered Focus

High Volume Calls

Documentation

Productivity & Conversion

Education

High School Diploma/GED

Job description

Moffitt Cancer Center is seeking a New Patient Service Navigator to manage the end-to-end new patient access experience, including registration, insurance verification, scheduling, and outbound follow-up. The role focuses on moving patients from initial contact through appointment scheduling while minimizing barriers to care.

The NPSN works across inbound and outbound workflows, leveraging standardized processes and clinical support resources to improve access, increase scheduling efficiency,