Patient Access Navigator

The Cancer & Hematology Centers; Big Rapids (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

The Cancer & Hematology Centers in Michigan is seeking a patient‑focused Patient Access MOA to join our clinic team. You will be the first point of contact for patients, guiding them through intake, scheduling, and records coordination from the initial call onward.

You’ll work closely with referring providers and clinical teams to ensure accurate demographic data, timely scheduling, and smooth communication across departments.

Qualifications

• High school diploma or equivalent (required).
• Associate degree (preferred).
• 1–2 years of experience in a medical office or similar environment (preferred).
• Comfort working with electronic medical records (EMR) systems.
• Medical assistant certification is a plus.
• Strong communication skills and the ability to juggle multiple priorities with care and accuracy.
• A genuine interest in supporting patients through an important and often emotional part of their healthcare journey.

Responsibilities

• Serve as a liaison between CHC and referring provider offices regarding referrals and new patient appointments.
• Coordinate provider schedules to ensure timely scheduling of new patients with the right specialists.
• Verify patient demographic and insurance information and gather medical records to complete the intake process.
• Answer and direct incoming calls, take accurate messages, and manage hospital consult requests.
• Maintain medical records through scanning, filing, and organizing patient documentation.
• Manage correspondence, mail, and medical records requests, including coordination with outside offices.
• Collaborate with care team members to ensure a seamless, well‑coordinated patient experience.
• Support quality improvement efforts that make care more efficient and patient‑friendly.

Skills

Strong communication

Multi-tasking

Education

High school diploma or equivalent

Associate degree

Tools

EMR systems

Job description

The Cancer & Hematology Centers in Michigan is seeking a patient‑focused Patient Access MOA to join our clinic team. You will be the first point of contact for patients, guiding them through intake, scheduling, and records coordination from the initial call onward.

You’ll work closely with referring providers and clinical teams to ensure accurate demographic data, timely scheduling, and smooth communication across departments.