Patient Access Navigator - Scheduling (Days)

Tanner Health; Georgia; On-site; USD 35,000 - 50,000; Full time

Job summary

Tanner Health in Georgia seeks a Patient Access Navigator I to coordinate scheduling requests, validate requirements, and assist patients in navigating access to care. You will follow established workflows to ensure accurate appointment placement, readiness, and a positive patient experience.

Ideal candidates have a High School Diploma or GED and at least six months of related experience, with strong communication, multitasking, and customer service skills in a fast-paced healthcare setting.

Qualifications

• Escalation & support skills to help with team workloads and coverage.
• Strong organizational and time-management abilities in high-volume settings.
• Ability to follow standard workflows, protocols, and system guidance.
• Effective verbal and written communication with patients and staff.
• Multitasks and manages competing priorities across channels.
• Strong customer service, empathy, and listening skills.
• Adaptive to new systems, workflows, and changes in a structured environment.

Responsibilities

• Coordinate scheduling requests with patients and offices.
• Validate scheduling requirements to ensure accuracy.
• Assist patients in navigating access to care and appointment processes.

Skills

Escalation & Support

Organizational skills

Follow workflows

Communication

Multitasking

Customer service

Problem solving

Adaptability

Education

High School Diploma or GED

Job description

A Patient Access Navigator I supports patient access activities by coordinating scheduling requests, validating scheduling requirements, and assisting patients in navigating access to care. Follows established workflows, scheduling protocols, and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience. Demonstrates accountability for completing assigned work accurately and timely while supporting efficient access to care and successful appointment outcomes.

Qualifications

Education:

High School Diploma or GED

Experience:

Six months of related experience

Knowledge, Skills And Abilities

• Escalation & Support: Demonstrates accountability in supporting team workflows and departmental operations by actively contributing to shared workloads, assisting with coverage needs, and maintaining flexibility to meet changing patient access demands and performance expectations.
• Demonstrated effective organizational and time management skills in a high-volume, fast-paced work environment
• Ability to follow structured standard workflows, protocols, and system guidance with consistency and accuracy
• Effective verbal and written communication skills, with the ability to engage professionally with patients, provider offices, and clinical staff to include advanced level practitioners and physicians. Further, demonstrates professionalism and the ability to collaborate effectively with peers, leadership, and internal hospital team members
• Ability to multitask and manage competing priorities across calls, workqueues, and digital workflows
• Strong customer service skills with the ability to actively listen, show empathy, and respond appropriately to patient needs
• Basic problem-solving skills with the ability to recognize issues and elevate appropriately
• Demonstrates adaptability to new systems, workflows, and process changes with the ability to maintain composure and productivity in a structured, performance-driven environment

Licenses & Certifications

• NONE REQUIRED