Senior Patient Access & Scheduling Navigator

Moffitt Cancer Center; Tampa (FL); On-site; USD 26,000 - 39,000; Full time

Job summary

Moffitt Cancer Center in Tampa, FL is seeking a Senior New Patient Service Navigator to manage complex registration and scheduling tasks, while supporting financial clearance for patients. The role emphasizes accuracy, efficiency, and excellent patient access.

The position requires 3+ years in patient access or a related field, with experience in insurance verification and financial processes. Evening or weekend coverage may be needed; a patient-centered, collaborative approach is essential.

Qualifications

• High School Diploma or GED required.
• 3+ years in patient access, scheduling, or call center.
• Experience with insurance verification and financial processes.
• Evening/weekend coverage may be required.
• Advanced knowledge of registration and scheduling workflows.
• Ability to resolve complex cases and support staff.

Responsibilities

• Handle complex registration and scheduling scenarios for new patients.
• Support financial clearance processes and insurance verification.
• Serve as a resource for frontline staff to improve efficiency and accuracy.
• Maintain high-quality patient access while balancing productivity and compassion.

Skills

Registration workflows

Scheduling workflows

Insurance verification

Financial clearance

Critical thinking

Multitasking

Patient-centered service

Education

High School Diploma/GED

Job description

Moffitt Cancer Center in Tampa, FL is seeking a Senior New Patient Service Navigator to manage complex registration and scheduling tasks, while supporting financial clearance for patients. The role emphasizes accuracy, efficiency, and excellent patient access.

The position requires 3+ years in patient access or a related field, with experience in insurance verification and financial processes. Evening or weekend coverage may be needed; a patient-centered, collaborative approach is essential.