Compassionate Patient Access Navigator

Men's Health Foundation; West Hollywood (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and LTD

401(k) Retirement plan with employer-m

Flexible Spending Account (FSA)

Sick pay

PTO 120 hours first year

Job summary

Men's Health Foundation seeks a Patient Access Specialist to be at the heart of the patient experience. You will staff front desk, checkout, and call center, handling registration, scheduling, calls, and other customer service tasks to ensure high-quality service.

You’ll verify insurance, address patient concerns, and support payments while maintaining HIPAA confidentiality and a welcoming environment for all patients across sites.

Qualifications

• High School diploma or equivalent.
• Calm, professional demeanor in fast-paced settings.
• Excellent communication and customer service.
• Familiarity with EMR systems preferred.

Responsibilities

• Maintain strict patient confidentiality in line with HIPAA regulations.
• Deliver outstanding customer service in alignment with our Customer Service Performance Standards.
• Handle patient interactions—both calls and visits—professionally and courteously.
• Address challenging situations, answer questions, and resolve minor complaints with empathy and efficiency.
• Keep open lines of communication with providers, medical assistants, and staff, working as a team to support patient care.
• Maintain up-to-date knowledge of our organization’s services and upcoming events relevant to patient needs.
• Welcome patients and guide them through the registration process using our EMR system.
• Scan and upload essential patient documents, including IDs, insurance cards, and disclosures, into the EMR.
• Verify and update patient demographics at every visit.
• Assist patients with completing necessary forms and documentation.
• Manage payments at the time of service, including cash box security and daily reconciliation.
• Monitor patient flow from registration to treatment, ensuring all concerns are met by checkout.
• Mails documents on an as-needed basis.
• Ensures the waiting and reception areas are kept neat, clean, and safe from any hazards and reporting on any damages.
• Monitors and ensures office supplies and forms are available for the day-to-day office operation.
• Answer a high volume of patient calls courteously, managing tasks within your scope and routing others as needed.
• Accurately enter new patient information in the EMR and update records for existing patients.
• Obtain and verify demographics and insurance information.
• Verify insurance eligibility and demonstrate understanding of contracted payors.
• Identify patient needs, resolve inquiries, and schedule or modify appointments accurately and efficiently.
• Provide support at other sites as needed.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Professionalism

Calm under pressure

Education

High School diploma or equivalent

Tools

EMR software

Job description

Men's Health Foundation seeks a Patient Access Specialist to be at the heart of the patient experience. You will staff front desk, checkout, and call center, handling registration, scheduling, calls, and other customer service tasks to ensure high-quality service.

You’ll verify insurance, address patient concerns, and support payments while maintaining HIPAA confidentiality and a welcoming environment for all patients across sites.