New Patient Service Navigator

Moffitt Cancer Center; Tampa (FL); On-site; USD 26,000 - 39,000; Full time

Job summary

Moffitt Cancer Center is seeking a New Patient Service Navigator to manage the end-to-end new patient access experience, including registration, insurance verification, scheduling, and outbound follow-up. The role focuses on moving patients from initial contact through appointment scheduling while minimizing barriers to care.

The NPSN works across inbound and outbound workflows, leveraging standardized processes and clinical support resources to improve access, increase scheduling efficiency,

Qualifications

• High School Diploma or GED required.
• At least 2 years experience in patient access, scheduling, call center or customer service.
• Strong communication, attention to detail, time management, and adaptability.
• Ability to handle high-volume inbound/outbound calls and multi-task.
• Capable of documenting accurately and meeting productivity targets.

Responsibilities

• Manage end-to-end new patient access, including registration and scheduling.
• Provide insurance verification support and outbound follow-up.
• Move patients from initial contact to appointment with minimal barriers.
• Work in a metrics-driven environment with compassionate interactions.
• Assist in a fast-paced oncology setting when needed.

Skills

Communication

Customer Service

Attention to Detail

Time Management

Organization

Problem Solving

Adaptability

Patient-Centered Focus

High Volume Calls

Documentation

Productivity & Conversion

Education

High School Diploma/GED

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.

Summary

The New Patient Service Navigator (NPSN) is responsible for managing the end-to-end new patient access experience, including registration, insurance verification support, scheduling, and outbound follow-up. This role ensures patients move efficiently from initial contact through appointment scheduling while minimizing barriers to care.

The NPSN operates across inbound and outbound workflows, leveraging standardized processes, technology, and clinical support resources to improve access, increase scheduling efficiency, and enhance patient engagement.

Success Measures

• First contact scheduling rate
• Insurance verification accuracy
• Record collection completeness
• Outreach effectiveness and follow-up success
• Quality scorecard performance
• Reduction in scheduling delays
• Patient satisfaction

Minimum Education Level: High School Diploma/GED

Minimum Experience Required: 2 years of experience in patient access, scheduling, call center or customer service. May require evening/weekend coverage.

Minimum Skills/Specialized Training Required Communication & Customer Service Attention to Detail Time Management & Organization Problem Solving Adaptability in a fast-paced environment Patient-Centered Focus Ability to manage high-volume inbound and outbound call activity Ability to manage multiple priorities Skilled at converting patient contact into scheduled appointments Skilled in overcoming barriers and patient hesitation Ability to maintain detailed and accurate documentation Ability to meet performance targets for productivity and conversion Ability to work in a metrics-driven environment while maintaining a compassionate and professional approach to patient interactions.

Preferred Experience

Healthcare or oncology experience

Experience with

• Insurance verification
• Revenue cycle workflows
• High volume scheduling environments

Salary Range: $18.64 - $28.53

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.

Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.