Care Access & Scheduling Navigator

Tanner Health; Carrollton (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Tanner Health in Carrollton, GA is seeking a Patient Access Navigator I to coordinate scheduling requests, validate scheduling requirements, and assist patients in navigating access to care.

The role follows established workflows and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience, with accountability for timely task completion while supporting efficient access to care.

Qualifications

• High school diploma or GED required.
• At least 6 months of related experience.
• Strong communication and customer service skills.
• Ability to follow established scheduling workflows and system guidance.
• Ability to escalate issues appropriately.
• Professional interaction with patients and clinical staff.

Responsibilities

• Coordinate scheduling requests and verify scheduling requirements.
• Assist patients in navigating access to care.
• Ensure accurate appointment placement and patient readiness.
• Support a positive patient experience and timely completion of tasks.
• Follow established workflows and system guidance in daily operations.

Skills

Escalation & Support

Organizational Skills

Workflow Adherence

Communication Skills

Multitasking

Customer Service

Problem Escalation

Adaptability

Education

High School Diploma or GED

Job description

Tanner Health in Carrollton, GA is seeking a Patient Access Navigator I to coordinate scheduling requests, validate scheduling requirements, and assist patients in navigating access to care.

The role follows established workflows and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience, with accountability for timely task completion while supporting efficient access to care.